1. Information We Collect

We collect information to provide, coordinate, and improve our on-demand home services and parcel delivery platform. This includes:

• Account Profile: Name, phone number, email address, service address, and profile photo.
• Location Data: Geolocation coordinates from your mobile device while using the app to dispatch nearby service providers and enable live service tracking.
• Service Booking History: Requested service types, dates, job duration, pricing breakdowns, addresses, notes, and digital receipts.
• Device & Usage Data: Operating system, device identifiers, network state, and app crash analytics.

2. How We Use Your Information

We utilize the collected information for:

• Matching customers with qualified, background-checked service professionals.
• Estimating service quotes, processing payments, and managing digital wallet transactions.
• Providing real-time notifications on provider arrival, job status updates, and support communications.
• Maintaining platform safety, dispute handling, and quality assurance.

3. Information Sharing

We do not sell your personal data. Information is shared only with assigned service providers (name, job address, service description) and essential third-party processors (payment gateways, mapping providers, SMS/FCM notification services).

4. Security and Data Rights

Your data is protected using industry-standard encryption protocols. You have the right to access, modify, or request deletion of your personal data at any time via in-app profile settings or by reaching out to our support team.

5. Contact Us

For questions or requests concerning your privacy, please email us at [email protected].